How can we help?
Typical reply time: within 1–2 days
Email hello@getnotrace.app and include your iOS version and what you were doing. We read everything.
How do I clean a photo or video?
Open NoTrace, tap Select Photos or Select Videos, choose a file, review what it reveals, then tap Clean. You can also share a file from any app and pick NoTrace from the share sheet.
How do I restore a purchase?
On the paywall, tap Restore. This uses your Apple ID on iPhone and iPad, or your Google Play account on Android. There's no NoTrace account to log into.
Cleaning failed or a field remains
Some files from certain devices or editors embed unusual metadata. Use Remove All Metadata (Pro) for the most thorough strip, and verify before sharing. If something looks off, email us the details.
Managing your subscription
On iPhone and iPad, manage subscriptions in your Apple ID settings. On Android, open Google Play, tap your profile, then Payments & subscriptions.
More
See the FAQ on the homepage, or read ourPrivacy Policy and Terms.